These support pages are a collection of bite-sized explanations designed to help make your experience of Community Insight Australia as smooth as possible. They includes the most common explanations required by our users, but if you require further assistance, please don’t hesitate to contact your group administrator or and we’ll get back to you as soon as we’re able.

The support pages are broken down into categories covering all the main features of Community Insight Australia, so you can access the information you require quickly and easily. Within the categories there are a range of pages available to give you guidance, tips and extra knowledge.

These pages are a growing and evolving resource for you to use. We’ll be adding more and more as time goes on and your help is invaluable! Please send us questions or suggestions for new pages to

Your personal account/profile


My Areas



***The features below can only be accessed by the administrators of subscribing organisations***

Managing users

Manage group settings

Manage your indicators

Manage your service locations

Upload your own data (to heatmap)