Terms and conditions

  1. Except where indicated, the datasets provided by the Community Insight Australia Pty Ltd (“CIA”) tools and any accompanying documentation and materials together with all of the intellectual property rights (including copyright and trade marks) contained within it belong to CIA: ownership will not pass to you.
  2. CIA subscription will be active from the date of payment for one calendar year.
  3. Subscribers will be notified of their renewal two months before end of subscription; and subsequent reminders at monthly intervals.  If subscription is more than 28 days overdue, account access will be suspended; after 56 days all data will be deleted.
  4. Datasets are updated quarterly.  Data accessed through CIA tools are always referenced and dated, so you are aware of its source and date. If there is any confusion, please visit the source of the data or contact us.
  5. The CIA tools may be improved with additional features in the next year.  New features will usually be provided to all users at no additional charge as part of their annual subscription.  However, CIA reserves the right to charge for major additions to functionality. There is no obligation to purchase additional paid for functionality, and choosing not to pay will not affect your use of existing features in CIA tools.  In the event that additional functionality is made available for an additional charge, you will be notified accordingly.
  6. CIA tools are purchased by organisation. The licence cannot be shared with other organisations without the express permission of Community Insight Australia.
  7. The dataset includes data and information developed by third parties of which CIA is not able to control or verify the accuracy. CIA agree to use reasonable care and skill in the collection and collation and statistical modelling and presentation of the data and information. Data and information are provided on an “as is” basis and we give no representations or warranties about the accuracy, completeness, satisfactory quality or fitness for any particular purpose of the same.
  8. The data and information does not constitute advice and should not be used as the sole basis for any business decision, and CIA shall not be liable for any decisions taken on the basis of the same. CIA’s liability for any losses suffered as a result of any breach of contract or negligence is strictly limited to the price paid for the service CIA provide and any losses which are a foreseeable consequence thereof. Losses are foreseeable where they could be contemplated by you and CIA at the time your order is accepted by us.
  9. Subscribers have the right to use and reproduce all exported maps, tables and data. If being used for external purposes (such as reports, websites, publications), CIA tools should be attributed as the source, alongside originating data sources.  The reference should include the phrase “Data provided by Community Insight Australia, …”
  10. Data protection: service provider information provided will be held on a databases administered by CIA located in Australia.  We will not disclose your information to any other organisations.  All data is kept securely and will not be sold, passed to other organisations or used for purposes other than with the explicit consent of the subscriber.
  11. Cancellation policy: all cancellations must be made in writing by email (details below). If you cancel your subscription within 14 days of the subscription date, you will receive a full refund.  After 14 days, refunds cannot be offered.
  12. CIA can terminate the service with one month’s notice. In such cases, a refund will be offered of a sum proportionate to the share of the remaining months of subscription.
  13. Subscribers can cancel their subscription with immediate effect (closing the account). No data will be held longer than 28 days after closure of account. No refund on the subscription will be paid.
  14. These terms and conditions are available on the Community Insight Australia website and may be updated from time to time. You will be notified by email if any changes are made to the terms and conditions under which the service is provided.